Returns and Exchanges

CHANGE OF MIND

We offer 30 day returns within date of purchase. This is available on all full priced products and incorrect sized purchases. In order to qualify for a refund or store credit, items purchased must be returned in its original condition (unworn, unwashed, tags attached, undamaged packaging). We reserve the right to refuse returns on any item that does not meet acceptable hygiene standards, as per our policy.

Due to hygiene reasons, underwear bottoms and swim products are unable to be returned or exchanged. If you are unsure of your size, please get in touch via our online chat or email hello@nuawear.com.au and we will gladly help you out. Refunds will only be processed using the original payment method. 

Return shipping costs are at the expense of the customer, however we will cover the cost of delivering your replacement product if you have requested an exchange (excluding international shipping).

FAULTY PRODUCTS

We are committed to honouring your rights under consumer laws. If your product is faulty or is different to the product you ordered, we will assist you to fix the problem. This may include a refund or replacement depending on the nature of the problem. 

DISCOUNTED ITEMS (SALE)

Sale/promotional products cannot be returned or exchanged.